Senior Conversational AI Designer – Scheduling, Execution

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $92.7k - $185.4k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead the conversational design, flow-mapping, and narrative experience for the Scheduling and Execution space across Interactive Voice Response (IVR), automated Voice, Live/Bot Chat, and SMS. • Translate complex enterprise workflows and user insights into highly intuitive, empathetic, and multi-channel conversational paths to enable seamless, supportive interactions. • Build low-to-mid fidelity conversational prototypes using specialized tools. • Design and execute specialized conversational testing methodologies... • Conduct end-to-end user research and content strategy to define the voice, tone, and informational flow of conversational experiences. • Collaborate closely with product management and engineering to design conversational guardrails and boundaries for LLM-driven agents.

🎯 Requirements

• 5-7 years of professional experience in UX, Interaction, or Product Design. • 3+ years of professional experience explicitly dedicated to Conversation Design (VUI, IVR, Chatbots, SMS, and Conversational AI). • Experience with emerging generative AI conversational patterns, prompt engineering, response guardrails, and LLM-driven interactions. • Proven experience designing transactional conversational flows across multiple platforms (IVR, automated voice, SMS, and chat) from concept through implementation. • Hands-on experience across the full design-to-production testing lifecycle. • A strong portfolio demonstrating your conversational design process.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility