Senior Data Scientist – Contact Intelligence, Commercialization

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois, New York, +2 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $83.4k - $222.5k / year

⏰ Full Time

🟠 Senior

📊 Data Scientist

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Advance Contact Intelligence as an enterprise capability • Transform customer interaction insights into measurable business outcomes through analytics, experimentation, AI, and strategic problem solving • Partner with Product, Customer Experience, Service Operations, Digital, and Analytics stakeholders • Identify opportunities and quantify business impact • Operationalize Contact Intelligence insights across the enterprise • Identify high-value use cases and validate business impact • Partner with stakeholders to scale successful solutions • Determine where the largest opportunities exist • Develop analytical frameworks supporting prioritization and decision-making • Enable integration of Contact Intelligence insights into products, operational processes, customer experience initiatives, strategic investments, and commercialization opportunities • Conduct opportunity identification, solution incubation, business case development, experimentation, impact measurement, and value realization • Develop scalable applications enabled by Contact Intelligence for internal and external use cases

🎯 Requirements

• 3+ years of experience in advanced analytics, decision science, or applied AI/ML • 3+ years of hands-on experience with SQL and Python • Experience deploying analytics or AI solutions in cloud environments (GCP, AWS, or Azure) • Hands-on experience applying LLMs, NLP, or GenAI techniques to text data to extract insights • Experience deploying and maintaining models or analytical assets in production, including monitoring and iteration • Ability to present insights clearly to technical and non-technical stakeholders • Experience developing analytical frameworks that influence business decisions, product strategy, operational improvements, or customer experience outcomes • Ability to structure ambiguous business problems and translate them into analytical solutions • Experience with version control (Git) and modern analytics or data science workflows • Bachelor's degree or equivalent work experience in Mathematics, Statistics, Computer Science, Analytics, Engineering, or related discipline

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility