Senior Manager, Business Controls and Governance

Job not on LinkedIn

🕒 October 15

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Partner with business leaders and control owners to strengthen governance, risk management, and internal control processes • Establish and mature governance frameworks, operating routines, decision rights, escalation paths, and accountability mechanisms • Lead oversight of SOX and SOC 1 compliance activities, including governance, monitoring, documentation, certification, and audit support • Facilitate risk assessments and identify emerging operational, regulatory, and compliance risks • Synthesize control findings, audit observations, and operational risk indicators to identify systemic themes and opportunities • Coordinate control walkthroughs, testing support, and audit activities with Internal Audit, external auditors, and business stakeholders • Drive sustainable remediation plans for control deficiencies and audit findings • Lead quarterly control owner certification and broader governance processes • Oversee control documentation, including narratives, risk and control matrices, RACI documentation, and evidence repositories • Evaluate control design and operating effectiveness and strengthen controls where gaps are identified • Improve control effectiveness while reducing administrative burden and increasing ownership clarity • Recommend process standardization, automation, and enhanced controls • Assess control implications of business process, system, and organizational changes • Advise senior leaders on control strategy, governance priorities, risk tradeoffs, and remediation approaches • Develop executive communications, status reports, dashboards, scorecards, and presentations • Provide guidance and training on internal controls, audit readiness, evidence retention, certification, and compliance expectations • Serve as a trusted advisor to Service Operations and supporting functions • Influence cross-functional partners to resolve issues and make risk-based decisions

🎯 Requirements

• 7+ years of experience in governance, compliance, risk management, internal controls, audit, operational excellence, or related disciplines • Experience working with business process owners, operational leaders, and control environments • Strong understanding of risk management principles and internal control frameworks • Direct experience supporting or leading SOX and/or SOC 1 control activities, including walkthroughs, documentation, testing support, certification processes, deficiency remediation, and audit coordination • Strong understanding of internal control concepts, including control design, operating effectiveness, evidence standards, segregation of duties, and remediation of control deficiencies • Demonstrated ability to manage complex cross-functional initiatives and influence stakeholders at multiple levels • Strong written and verbal communication skills, including executive-facing presentations and reporting • Excellent analytical, organizational, and problem-solving skills • Ability to translate technical compliance requirements into practical business solutions • Ability to operate independently, exercise sound judgment, and prioritize effectively in a complex, highly matrixed environment • Demonstrated ability to assess complex operating environments, identify systemic governance or control opportunities, and develop practical, sustainable solutions • Bachelor’s degree in Business, Finance, Accounting, Healthcare Administration, Information Systems, or related discipline (preferred) • CPA, CIA, CISA, or other relevant certifications (preferred) • Experience in healthcare, insurance, financial services, or other highly regulated industries (preferred) • Knowledge of claims operations, provider data, contracting, records retention, privacy, or operational controls (preferred) • Experience with governance, risk, and compliance (GRC) platforms and workflow tools (preferred) • Experience supporting remediation of audit findings and control deficiencies (preferred) • Experience facilitating control owner governance and certification programs (preferred) • Experience assessing the control impact of process, technology, or organizational change (preferred) • Experience in management consulting, risk advisory, internal audit, or similar professional services environments (preferred) • Strong business partnership and relationship management skills • Ability to influence without direct authority • Strategic thinking and ability to balance risk management and operational effectiveness • Strong risk-based judgment and decision-making capability • Continuous improvement mindset • Executive presence and communication skills • Ability to build consensus across diverse stakeholder groups • Ability to challenge constructively and navigate competing priorities with credibility and professionalism • Results-oriented focus on practical and sustainable solutions

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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