Senior Member Advocate

Job not on LinkedIn

🔥 5 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $35 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as a trusted first point of contact for members seeking support through Aetna Mental Wellbeing’s Resources For Living (EAP) and Behavioral Health programs • Deliver compassionate, member-centered support through digital chat and phone channels • Assess member needs and guide individuals to appropriate Mental Wellbeing resources and services • Connect members to the right level of care across EAP and Behavioral Health solutions • Navigate multiple systems and digital platforms while maintaining a high-quality member experience • Demonstrate empathy, professionalism, and sound judgment during emotionally sensitive interactions • Support members primarily through chat interactions and receive training to assist with inbound calls • Contribute to a collaborative team focused on improving access to mental health and wellbeing services • Work rotating holiday coverage to ensure year-round member support

🎯 Requirements

• 3+ years of call center and/or customer service experience • 2+ years of healthcare experience required • Skilled in navigating multiple applications concurrently • Proficiency in Microsoft Teams and Outlook • Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs • Private and confidential workspace free from distractions • Time management skills to promptly respond to e-mails, calls, and chat messages • Active listening skills to effectively handle members who may be upset • High school diploma or equivalent required • Flexibility to work assigned shifts, including evenings, overnights, weekends, and holidays as needed • Ability to work in a 24/7 contact center environment • Candidates must be able to support holiday operations through rotating coverage • Bachelor’s degree or pursuit of a Bachelor’s degree in a related field is preferred • Bilingual or multilingual skills are a plus

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility • Fully remote work arrangement

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