ServiceNow HRSD Technical Product Owner – Human Resources Service Delivery

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🔥 0 minutes ago

🦌 Connecticut, Ohio, +2 more states – Remote

🦌 Connecticut – Remote 🏈 Ohio – Remote 🤠 Texas – Remote 🍁 Vermont – Remote

💵 $83.4k - $203.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Partner with Human Resources stakeholders, business leaders, and technical teams to define product vision, prioritize investments, develop multi-year roadmaps, and identify opportunities to improve employee experiences through automation, self-service, modernization, and process optimization. • Own and maintain the ServiceNow Human Resources Service Delivery product backlog, prioritizing features, enhancements, integrations, and defect remediation activities based on business value, risk, and organizational priorities while translating requirements into actionable delivery plans. • Lead Agile product management activities including backlog refinement, sprint planning, user story development, testing, sprint reviews, and release planning. • Collaborate with architects, engineers, and platform teams to evaluate solution options, support integrations, drive workflow automation, and advance platform modernization initiatives that align with enterprise architecture, security, and governance standards. • Drive continuous improvement by collaborating with stakeholders to enhance employee experiences, gather feedback, analyze performance metrics, and identify opportunities to leverage automation, artificial intelligence, reporting, analytics, and ServiceNow innovation while promoting platform governance and leading practices.

🎯 Requirements

• 5+ years of experience serving as a Product Owner, Product Manager, Platform Owner, Business Analyst, or similar role supporting ServiceNow Human Resources Service Delivery (HRSD). • 5+ years of hands-on experience with ServiceNow Human Resources Service Delivery capabilities, including: Case and Knowledge Management, Employee Center / Employee Service Center, Lifecycle Events, Employee Journeys, HR Agent Workspace, Human Resources Portal, Employee Self-Service • 5+ years of experience supporting Human Resources processes and workflows, including: Employee lifecycle management, Onboarding, Offboarding, Employee relations, Employee document management, Performance management, Employee self-service capabilities • 5+ years of experience defining requirements, managing product backlogs, creating user stories, developing acceptance criteria, and supporting Agile software delivery teams. • Current ServiceNow Certified Implementation Specialist – Human Resources Service Delivery (CIS-HR) certification.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs