Supervisor, Call Center Pharmacy Technician

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🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $43.9k - $93.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Supervise the day-to-day operation of a team of approximately 15–17 Pharmacy Technicians • Manage team performance and provide feedback in collaboration with the manager • Provide daily direction and communication so patient calls are answered timely, efficiently, and knowledgeably • Evaluate processes and procedures and suggest improvements to operations, efficiency, and service • Train Pharmacy Technicians on new processes and process changes • Create and maintain dashboards tracking team and individual productivity and performance • Provide regular performance feedback and coaching • Write and administer performance reviews • Maintain a high-quality work environment and establish procedures supporting company and departmental standards • Lead or participate in special and ongoing process-development projects • Partner with colleagues to achieve and maintain target metrics and a positive patient experience • Communicate department or agent concerns upward using appropriate judgment • Monitor daily platform needs, including phone queues, DoseSpot, RX CareRequests, Salesforce, RXEffect, and team chats • Monitor and resolve Service Recovery cases • Perform other assigned duties • Report to the Manager, Pharmacy Programs

🎯 Requirements

• Minimum 2 years of previous management/supervisory/leadership experience • Healthcare Call center experience • Certified Pharmacy Technician (CPhT) certification required • Excellent leadership, team building, and management skills • Ability to multitask, prioritize, and manage time effectively • A flexible and positive attitude with a high level of integrity • Effective coaching and training abilities for individuals with multiple learning styles • Outstanding phone demeanor and etiquette • Computer proficiency, including Google Docs and Sheets • Ability to give and receive feedback effectively • US work authorization • Maintain licensure and certification • Complete all Continuing Education expectations • Functioning phone and internet access sufficient to support work responsibilities • Minimum internet speeds of 10MB upload/100 MB download available at home • Ability to hardwire the computer into the modem/router • Quiet, HIPAA-compliant workspace with a desk or table • Must establish a designated virtual work location within the state and city where currently residing

🏖️ Benefits

• Paid vacation and sick time • Investment/retirement 401K match options • Health insurance, vision, and dental benefits • Leadership development opportunities • Continuing education stipends • New centers and flexible work environments • Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter • Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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