Account Executive – East

🕒 January 12

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Cyara

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning. • Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives. • Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities. • Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed. • Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast. • Identify the correct buyers for Cyara's solutions and services. • Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities. • Possess a deep understanding of the value provided by Cyara solutions and services. • Articulate the value proposition of Cyara as a company, emphasizing its competitive advantages. • Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes. • Appropriately leverage discounts and promotions as economic levers during negotiations. • Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders. • Exhibit in-depth knowledge, accuracy, and skill in positioning Cyara as a company and its solutions. • Understand relevant competitors, their strategies, and how Cyara compares. • Address competitor advantages raised by buyers and successfully sell against competitors.

🎯 Requirements

• 5+ years proven SaaS sales experience. • Professional demeanour with a positive attitude, focusing on problem-solving and "How can I" rather than dwelling on challenges. • Collaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization. • Commitment to fostering a collaborative environment and working together to achieve team goals. • Solid technical acumen in order to add value to customer discussions and translate product strengths into business benefits • Proven track record in closing deals • Experience selling AI backed solutions. • Strong time management skills and high degree of self-motivation. • Strong work ethic with a desire to drive for results. • Deep commercial awareness and successful business management track record • Demonstrated experience of selling to high-value contracts involving multiple decision makers • Experienced background in developing and managing commercial relationships • Excellent presentation skills • Must be highly organized, resilient & motivated to sell • Proficient in CRM tools, ie. Hubspot, Salesforce or other.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Flexible work schedules and remote first environment • Unlimited Time Off in addition to paid holidays • Life and disability programs • 401(k) matching program

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