Associate Project Manager – Central

🕒 March 7

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Cyara

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Manage, monitor and control assigned project deliverables • Monitor and control assigned project progress • Develop, manage, control and maintain project reporting and documentation • Interact and work collaboratively with staff and potential service providers • Build strong relationships with all clients

🎯 Requirements

• Some experience in managing projects • Familiarity with project management principles • Eager to learn • AA/AS required, BS/BA desirable • Strong interpersonal skills • Strong customer and team focus • Strong sense of professionalism, diligence and attention to detail • Strong written and spoken communication skills • Excellent time management skills • Experience with core project management processes such as planning, scheduling, and risk management (desirable) • Knowledge of project management tools such as Microsoft Project and Excel (desirable)

🏖️ Benefits

• Competitive compensation • Flexible work environment • Professional development opportunities

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