Professional Services Engineer

🕒 April 11

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyberhaven

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $33M Series B on 2021-12

Cybersecurity • SaaS • Enterprise

Cyberhaven is a company specializing in data security and insider risk management solutions. They offer a comprehensive data detection and response platform designed to detect and stop insider threats and data exfiltration. Cyberhaven's unique approach includes data lineage technology, which traces data from its origin to better understand and classify it, ensuring it remains protected across different platforms and situations. This technology enables businesses to stop the unauthorized flow of important data through various channels such as cloud, web, email, and removable storage. With a focus on cloud data security, insider risk management, and data loss prevention, Cyberhaven's solutions empower companies to safeguard their critical information and accelerate internal investigations.

📋 Description

• Lead implementation and configuration, ensuring seamless integration and successful deployment of Cyberhaven’s solution in client environments • Collaborate with clients to understand technical requirements, diagnose issues, and create customized datasets and policy solutions • Analyze log files, debug, and troubleshoot complex technical problems • Coordinate resolutions with Support, Engineering, and Operations teams • Partner with developers, project managers, and support staff to deliver timely, high-quality solutions • Deliver technical training to end users • Advise clients on strategy, best practices, and product value • Conduct progress updates, status meetings, and post-implementation reviews • Serve as internal and external point of contact for client escalations • Escalate and resolve technical issues and system discrepancies • Monitor industry trends, emerging technologies, and product advancements

🎯 Requirements

• 3+ years of Solutions Engineer, Delivery Manager, or Professional Services experience with Endpoint Security in the Cybersecurity and DLP space • Proven track record delivering complex technical solutions, preferably with endpoint security products • Experience with DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint • Understanding of data classification methodologies and techniques • Ability to manage strict timelines, prioritize constantly, and build mitigation strategies • Hands-on experience supporting and troubleshooting SaaS-based security and/or endpoint agent technologies • Software debugging skills • Knowledge of web technologies, APIs, and data integration techniques • Understanding of system architecture, network protocols, and Google Cloud Platform • Practical knowledge of macOS, including MDM, app management, and basic terminal skills • Practical knowledge of Windows, including SCCM, GPO, Intune, registry configuration, and PowerShell scripts • Excellent written and verbal communication skills • Knowledge of system software design, including services, drivers, and agents • Experience with AI Agent use and creation, including Claude Code, Glean, and Monday • Bachelor's degree in Computer Science or Engineering, equivalent advanced industry certifications, or 3+ years of experience in a similar role • Candidate location preference: Central or Eastern timezones

🏖️ Benefits

• Equity • Bonus • Market-competitive compensation • Geo-based compensation adjustments • AI-assisted interview note-taking with advance notification and opt-out option • Equal opportunity employment