Customer Success Manager

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CyberSheath

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 Private Equity Round on 2021-12

Consulting • Defense • Cybersecurity

CyberSheath is a cybersecurity company that specializes in helping clients achieve compliance with the Department of Defense's Cybersecurity Maturity Model Certification (CMMC) and related NIST standards. With a long-standing track record, they assess, implement, and manage security measures to ensure their customers meet rigorous cybersecurity requirements. CyberSheath offers tailored managed services and innovative solutions, including their Federal Enclave, to facilitate rapid compliance for defense contractors.

📋 Description

• Act as the single point of accountability for a portfolio of managed service customers • Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects • Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements • Identify issues early, propose mitigation paths, and escalate with clarity • Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account • Conduct structured quarterly business reviews, track KPIs, and communicate outcomes, progress, and risks • Use internal dashboards and available data to guide your priorities • Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals • Hold internal teams accountable to deadlines and standards

🎯 Requirements

• A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred) • Deep knowledge and understanding of IT systems and platforms • Experience providing end-user technical support • Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

🏖️ Benefits

• A virtual work environment