Business Product Manager – Customer Success, Service

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Empower Pharmacy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💊 Pharmaceuticals

🏥 Healthcare

🏭 Manufacturing

💰 Debt financing on 2023-10

Pharmaceuticals • Healthcare • Manufacturing

Empower Pharmacy is a U. S. -based compounding pharmacy and pharmaceutical manufacturer focused on producing individualized (compounded) medications at scale. Founded to expand access to affordable, high-quality personalized therapies, Empower operates both 503A and FDA-registered 503B outsourcing facilities, including large sterile manufacturing sites built to current Good Manufacturing Practices and leveraging automation for scalability. The company touts nationwide licensure, high-volume dispensing (reports filling thousands of custom-compounded prescriptions daily), and a mission centered on quality, safety, service, and innovation in pharmaceutical care.

📋 Description

• The CSS Business Product Manager partners directly with customer service, operations, and technology teams to deploy, optimize, and support digital solutions that improve customer experience, operational efficiency, and enterprise performance. • This role owns implementation, technical troubleshooting, workflow optimization, solution adoption, and cross-functional collaboration across customer-facing systems. • Leveraging AI as a force multiplier, the position accelerates issue resolution, enhances decision-making, automates repetitive processes, and improves service quality through intelligent insights and scalable technology solutions. • Operating within Empower's hyper-growth, highly regulated 503A/503B pharmacy environment, the role ensures secure, compliant, and reliable solution delivery while enabling continuous innovation.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related technical discipline preferred. • Three or more years of experience supporting enterprise applications, systems implementation, technical operations, customer-facing technologies, or digital transformation initiatives. • Experience troubleshooting software applications, configuring enterprise platforms, supporting integrations, and collaborating across business and technical teams. • Working knowledge of APIs, cloud platforms, SQL fundamentals, system integrations, and modern customer service technologies preferred. • Experience utilizing AI-enabled development, operational, monitoring, or productivity tools to improve technical delivery and business outcomes preferred. • Excellent organizational, analytical, communication, and stakeholder management skills, with the ability to deliver high-quality solutions in fast-paced, highly regulated environments.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • 401(k) matching • wellness perks • IV therapy • compounded medications