Senior Customer Success Manager

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Orbus Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Orbus Software is a leader in providing enterprise architecture solutions. Founded in 2004, the company is trusted by over 600 global brands. It offers OrbusInfinity, an AI-driven enterprise transformation platform designed to help companies navigate complex IT and business landscapes. OrbusInfinity provides tools for strategic planning, decision-making, IT portfolio management, and sustainability. It is recognized for its ability to execute and its comprehensive vision in various industry reports, including Gartner's Magic Quadrant and Forrester's Wave. Orbus Software focuses on driving technology innovation, sustainable enterprise growth, and offers professional services to aid customer success. The platform supports integrations with numerous business applications and aims to guide enterprises through successful and sustainable transformation initiatives.

📋 Description

• Build and maintain trusted relationships with senior stakeholders across your account portfolio, positioning yourself as a strategic advisor on enterprise architecture and digital transformation. • Develop and maintain clear success plans for each account, connecting OrbusInfinity to the customer’s strategic goals and reviewing progress regularly. • Own the customer journey from onboarding through renewal, ensuring customers achieve measurable outcomes at every stage. • Drive deeper platform adoption by identifying gaps in how customers are using OrbusInfinity and delivering targeted enablement, training, and guidance. • Tailor product demonstrations and capability overviews to each customer’s specific use cases and maturity level. • Own renewal outcomes across your portfolio, demonstrating ongoing value and maintaining strong net revenue retention. • Partner with Sales to identify and support expansion opportunities within existing accounts. • Work closely with Support, Services, and Product to resolve customer issues quickly and advocate effectively for customer needs. • Contribute to internal feedback loops that improve the customer experience and inform product direction.

🎯 Requirements

• Demonstrable experience in a Customer Success, Account Management, Implementation, or Professional Services role, working with complex, high-touch enterprise accounts. • A track record of building trusted relationships with senior stakeholders and influencing outcomes without direct authority. • Commercial awareness, with experience owning or contributing to renewal and expansion outcomes. • Technical aptitude and the ability to translate product capabilities into business value for non-technical audiences. • Excellent communication skills across varying levels of seniority, from practitioners to C-suite. • Strong ownership and judgement - you manage your own priorities, anticipate problems, and follow through without needing close direction. • Preferred: Experience in a high-growth SaaS or enterprise technology environment. • Familiarity with Salesforce and Gainsight, or comparable CRM and CS platforms. • Exposure to enterprise architecture, IT strategy, or digital transformation programmes.

🏖️ Benefits

• Generous time off: Everyone gets at least 25 days of paid annual leave. • Supporting your future: We provide retirement, healthcare, life insurance, and other benefits that reflect local market practices wherever you work. • Flexibility that works: We come together in person 2 to 3 days each week in our London, Katowice, and Sydney hubs because some work is simply better face to face. The rest of the week, you have the flexibility to work where you're most productive. • Support for every life stage: Life doesn't stand still when you're building a career. We offer family leave, flexible working arrangements, and other support that varies by country to help you navigate life's important moments.