Customer Success Manager

🕒 July 29

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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THE/STUDIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📦 Logistics

💼 Consulting

📣 Marketing

💰 $11M Series A - The/Studio on 2018-09

Logistics • Consulting • Marketing

THE/STUDIO is a B2B custom product manufacturing and sourcing platform that helps brands, creators, and retailers design, prototype, and produce custom merchandise with low minimum order quantities. It combines a product catalog and factory marketplace with design support, quoting, sample approval, and production management for items ranging from pins and patches to apparel, packaging, tech accessories, and promotional products. THE/STUDIO serves startups and enterprises by streamlining custom manufacturing and on-demand merchandising from small batches to mass production.

📋 Description

• Own the end-to-end customer onboarding and post-sales experience • Educate new clients on manufacturing workflows and guide them from concept to final delivery • Coordinate clients, design specialists, and factory/sourcing teams to keep projects moving • Monitor account progress and proactively resolve production, approval, and workflow bottlenecks • Provide clients with guidance on garment construction, fabrics, and technical specifications • Identify expansion opportunities, relevant trends, new products, and re-orders • Manage an active portfolio of SMB and mid-market accounts • Maintain account notes, track milestones, and monitor production metrics in HubSpot • Gather customer insights and share feedback with Sourcing, Product, and Sales teams • Participate in the company's hiring process as applicable, including video assessment, interviews, case study, and reference check

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or client-facing operations • Experience preferably in e-commerce, custom apparel, manufacturing, or tech-enabled platforms • Ability to guide novice clients through complex technical/manufacturing concepts with patience and clarity • Experience managing multi-party workflows and coordinating client, internal design, and factory teams • Ability to identify operational bottlenecks and take ownership to resolve them • Comfort identifying expansion opportunities and suggesting solutions to growing accounts • Strong working knowledge of HubSpot or similar CRMs • Prior experience or strong interest in apparel development, fabric sourcing, or custom production is advantageous • Autonomous mid-to-senior individual contributor with a startup mindset • Resume/CV must be submitted in English

🏖️ Benefits

• Fully remote work from anywhere in the world • Independent contractor arrangement • Opportunity to work with a truly global company and team • Equal opportunity, inclusive, equitable workplace free from discrimination, harassment, and retaliation