Senior Manager, Success Operations

🔥 2 hours ago

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Own the strategy, tooling, processes, and outcome-oriented goals. • Serve as the single Commercial Ops liaison to Partnerships. • Lead execution across Success, Partnerships, Product, Data Science, and Finance. • Oversee the supply health model, dashboard, and levers. • Own headcount and capacity forecasting, business reviews, and executive narratives. • Set the test-and-learn strategy for fulfillment approaches. • Lead and evolve a high-performing team of managers and senior individual contributors.

🎯 Requirements

• 7+ years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or similar roles. • Experience managing senior individual contributors. • Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem. • Track record of standing up a new operational motion under time pressure. • Quantitative fluency: comfortable with coverage ratios, propensity or probability-based models. • Hands-on experience shipping an AI-enabled workflow or automation in an operations context. • Strong executive presence with data-driven decision-making. • Ability to translate ambiguous marketplace-level problems into cross-team strategies.

🏖️ Benefits

• Thumbtack embraces diversity. • Equal opportunity workplace, • Reasonable accommodation to individuals with disabilities.