Partner Success Manager

🕒 July 28

🏈 Alabama, Arizona, +25 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $84k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xero

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🤝 B2B

💰 $925M Post-IPO Debt - Xero on 2024-06

SaaS • B2B

Xero is a cloud-based accounting software company that provides bookkeeping, invoicing, payroll, bank reconciliation, VAT/MTD compliance, and financial analytics for small businesses, accountants, and bookkeepers. It offers an app marketplace for integrations, online invoice payments, partner programs for accountants and bookkeepers, and AI-powered automation (JAX) to streamline routine financial tasks.

📋 Description

• Drive retention and revenue growth across an assigned portfolio of accounting and bookkeeping partners • Champion adoption of the full Xero platform and help partners realise measurable value • Conduct proactive business reviews and strategic success planning sessions • Develop tailored growth solutions • Connect partner needs with Xero features including online bill pay, payroll, analytics, and AI-powered capabilities • Identify expansion opportunities and improve subscription attach rates • Secure long-term partner retention • Manage partner accounts using Salesforce CRM to track health signals, forecasting, and expansion pipelines • Identify churn risks and implement proactive retention and subscription optimisation strategies • Collaborate with Solutions Consultants, Customer Experience, Marketing, Sales Operations, and Finance • Travel regularly for industry events and on-site partner meetings

🎯 Requirements

• Background in account management, partner success, or sales within a fast-paced SaaS or technology environment • Experience managing a portfolio of partner accounts • Track record of prioritising effectively to meet growth and retention goals • Proven ability to lead strategic business reviews • Ability to present to key stakeholders • Ability to navigate value-based commercial conversations • Familiarity with Salesforce CRM and data insights for pipeline, forecasting, and account health • Expertise in positioning broader platform products such as payroll, analytics, or automated workflow tools • Strong communication skills • Ability to collaborate with technical consultants and cross-functional teams • Must reside or plan to reside within 3 months in one of Xero's listed payroll states

🏖️ Benefits

• Annual bonus and equity (RSU) programs for permanent employees • Performance-based cash or equity (RSUs) incentives depending on role level and company performance • Medical insurance • Dental insurance • Vision insurance • 401(k) match • 21 days PTO • 10 days of Wellbeing leave • 5 days of Xtra Leave • 1 volunteer day • 12 paid holidays • Paid parental leave • Flexible working arrangements • Collaborative office spaces for team connection days and shared focus time