Partner Success Manager

🔥 1 hour ago

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $84k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Xero

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🤝 B2B

💰 $925M Post-IPO Debt - Xero on 2024-06

SaaS • B2B

Xero is a cloud-based accounting software company that provides bookkeeping, invoicing, payroll, bank reconciliation, VAT/MTD compliance, and financial analytics for small businesses, accountants, and bookkeepers. It offers an app marketplace for integrations, online invoice payments, partner programs for accountants and bookkeepers, and AI-powered automation (JAX) to streamline routine financial tasks.

📋 Description

• Drive retention and revenue growth across an assigned portfolio of accounting and bookkeeping partners. • Champion the adoption of the full Xero platform, helping partners realise measurable value through proactive business reviews, strategic success planning, and tailored growth solutions. • Connect partner needs with the right Xero features—including online bill pay, payroll, analytics, and AI-powered capabilities. • Uncover expansion opportunities, improve subscription attach rates, and secure long-term retention. • Manage a portfolio of accounting and bookkeeping firms using Salesforce CRM to track health signals, forecasting, and expansion pipelines. • Conduct structured business reviews and success planning sessions to align commercial goals with platform capabilities. • Champion full platform adoption across core features, including payroll, online bill pay, analytics, and AI-driven tools. • Identify churn risks early and implement proactive retention and subscription optimisation strategies.

🎯 Requirements

• A background in account management, partner success, or sales within a fast-paced SaaS or technology environment. • Experience managing a portfolio of partner accounts, with a track record of prioritising effectively to meet growth and retention goals. • Proven ability to lead strategic business reviews, present to key stakeholders, and navigate value-based commercial conversations. • Familiarity with Salesforce CRM and data insights to manage pipeline, forecasting, and account health. • Expertise in positioning broader platform products such as payroll, analytics, or automated workflow tools. • A collaborative mindset and strong communication skills to work seamlessly with technical consultants and cross-functional teams.

🏖️ Benefits

• Medical, dental, vision • 401(k) match • 21 days PTO • 10 days of Wellbeing leave • 5 days of Xtra Leave • 1 volunteer day • 12 paid holidays • Paid parental leave