Customer Success Manager – Enterprise AI SaaS

Job not on LinkedIn

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $110k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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EQL Tech (sales & engineering talent)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

🎯 Recruiter

🤖 Artificial Intelligence

🤝 B2B

Recruitment • Artificial Intelligence • B2B

EQL Tech is a specialist recruitment firm that scales AI-native teams by sourcing top 1% sales, go-to-market (GTM) and engineering talent globally. They offer permanent recruitment, retained and contingent search, and interim/fractional leadership placements for startups and scaling tech companies, with 15+ years of recruiting experience and a talent network spanning the US, UK, Asia and beyond. EQL Tech focuses on matching candidates to roles within AI-focused companies to accelerate growth and streamline hiring processes.

📋 Description

• Own a portfolio of enterprise SaaS accounts - clear visibility of customer goals, commitments, adoption, risks, and next steps • Lead weekly check-ins and QBR-style reviews; coordinate responsive support between meetings • Onboard new customers and expanded user groups so WaterOne.AI becomes embedded in their working processes • Drive customer retention, renewals, and expansion revenue; contribute to sales conversations, pilot design, and success criteria • Deliver focused research and advisory projects that sharpen customers' go-to-market decisions • Use AI tools (Claude, ChatGPT, and similar) to build, test, and refine workflows through natural-language instructions - traditional coding experience is not required • Build the customer success operating system: account plans, customer health tracking, onboarding standards, renewal processes, and a repeatable playbook • Role mix: about 50% customer success and consulting, 25% AI workflow development, 15% renewals, expansion and sales support, 10% building the function. • Your first 90 days • Build a strong understanding of the platform, customer base, data, and operating model • Take ownership of the existing portfolio and weekly engagement rhythm • Improve onboarding, action tracking, and renewal visibility • Identify practical wins in customer research, reporting, and AI-enabled workflows • Deliver an initial customer success playbook and recommendations for scaling the function.

🎯 Requirements

• About you You are an organized, commercially curious and highly credible customer-facing operator. You can earn trust with senior enterprise stakeholders, move comfortably between strategic conversations and practical execution, and bring sound judgment to ambiguous, fast-changing environments. • Essential experience • - Bachelor's degree and approximately five or more years of relevant professional experience. • - Strong customer success, account management, consulting or other customer-facing experience, ideally with enterprise customers. • - Excellent communication, stakeholder management, research and analytical problem-solving skills. • - Demonstrated ability to use AI tools (Claude, ChatGPT, or similar) through natural-language instructions to create and improve workflows. • - Curiosity and confidence in learning unfamiliar industries, products and engineering-related challenges. • - Strong ownership, organization, judgment, and follow-through. • - Ability to work with substantial Pacific Time overlap and travel to California approximately once every one to two months. • - Authorization to work in the United States. • Particularly valuable • - Experience in an early-stage startup, enterprise SaaS customer success, account management, sales, consulting, market research, engineering, infrastructure or industrial technology. • - Experience working with senior enterprise stakeholders or designing Al-enabled workflow automations. • - An advanced degree in management, engineering, science, technology or a related field.

🏖️ Benefits

• Location, travel and progression This is a primarily remote US role. California-based candidates are preferred, though not required. WaterOne.Al has a presence in Fresno and Palo Alto, and the team collaborates in person in California approximately every 1 to 2 months. Customer travel is expected to be limited. • As the first Customer Success Manager, you will have meaningful scope to shape the function and grow towards customer success leadership, solutions consulting, enterprise sales, product strategy or adjacent areas as the company evolves. • Compensation and benefits Base salary $110,000–$135,000 plus meaningful early-stage equity and benefits.