Helpdesk Technician I

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $55k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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CyberSheath

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 Private Equity Round on 2021-12

Consulting • Defense • Cybersecurity

CyberSheath is a cybersecurity company that specializes in helping clients achieve compliance with the Department of Defense's Cybersecurity Maturity Model Certification (CMMC) and related NIST standards. With a long-standing track record, they assess, implement, and manage security measures to ensure their customers meet rigorous cybersecurity requirements. CyberSheath offers tailored managed services and innovative solutions, including their Federal Enclave, to facilitate rapid compliance for defense contractors.

📋 Description

• Act as the initial point of contact for users reporting technical issues or requesting assistance • Provide day-to-day support for implementation, troubleshooting, and maintenance of client IT systems and infrastructure • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services • Provide operational support for Windows, Mac, and Linux desktop and server operating systems • Support Microsoft Office 365, Azure, Teams, OneDrive, SharePoint, networking devices, line-of-business applications, backup and disaster recovery, peripherals, and mobile devices/MDM • Provide escalation support for Level I Helpdesk staff • Assist with client, system, and user onboarding and offboarding • Deploy and maintain security tools and management agents • Maintain notes and time entries in the helpdesk ticketing system • Create and maintain documentation for internal and client systems • Work with third-party vendors to remediate issues

🎯 Requirements

• Minimum 1+ years working for a Managed Service Provider (MSP) • Minimum 3+ years’ experience working on an Information Technology Helpdesk using remote support tools • Experience using a helpdesk ticketing system for incident tracking and time entry; ConnectWise Manage preferred • Prior experience using Remote Monitoring and Management (RMM) tools such as Automate, Labtech, Continuum, or NinjaOne • Strong troubleshooting and problem-solving skills • Strong verbal and written communication skills • Experience with Microsoft Windows desktop and server operating systems • Experience with Microsoft Office 365 and Azure administration • Proficiency with Microsoft Server Active Directory and Group Policy • Moderate networking experience, including remote configuration and troubleshooting of TCP/IP, Wi-Fi, and VPN • Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, and Autopilot • Knowledge of scripting and automation tools is a plus • Demonstrated ability to work in a team environment • Must be authorized to work for any employer in the U.S. • Bachelor’s degree in Computer Science, Engineering, or a related field preferred • Preferred experience with multifactor authentication, encryption, SIEM/SOAR, and endpoint detection and response • Preferred certifications: Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ • Ability to work independently, remotely, and as part of a team

🏖️ Benefits

• Remote work arrangement • Potential travel to client sites • Some on-call, shift, and evening work • Salary range of $55,000–$68,000 USD