Senior Customer Success Engineer – Federal

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Serve as the primary technical expert on the Cyera Platform • Establish trusted-advisor relationships with customers from practitioners to executives • Drive customer adoption through onboarding and training • Understand customer requirements, challenges, and desired outcomes • Design and deliver customized use cases using a consultative approach • Drive sustained platform adoption, customer value, and return on investment • Lead ongoing customer engagement and expansion • Identify and resolve obstacles or blockers to customer success • Advocate for customer feedback and influence product development • Support customer education through self-paced training resources • Troubleshoot and resolve technical issues affecting customers • Monitor and report customer health and usage indicators • Develop joint success plans with customers • Document and share best practices internally and externally • Mentor team members and support professional development • Participate in interviewing and onboarding new team members • Conduct Quarterly Business Reviews and identify improvement opportunities

🎯 Requirements

• Associate degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience is a plus • 3+ years of hands-on experience with data technologies and cloud technologies • Strong project management skills • Results-oriented track record driving revenue growth, customer satisfaction, feature adoption, and retention • Prior experience collaborating with Development teams • Proficiency in SQL and scripting languages such as Python or equivalent • Hands-on experience with cloud environments • Experience with databases, cloud infrastructure, basic cloud administration, cloud networking, data and compute assets, IAM, and permissions • Experience with programming or scripting languages • Familiarity with APIs and web services • Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred • Prior experience in a software company in a technical customer-facing role • Track record owning customer relationships, including onboarding, renewal, and expansion • Excellent interpersonal and customer relations skills • Clear and concise verbal and written communication skills • Proficiency leading executive meetings and technical workshops • Ability to work autonomously on complex challenges, including tasks with limited documentation • Self-motivated, proactive, innovative team-player mindset • Ability to travel 25–50% annually

🏖️ Benefits

• Ability to work remotely • Office setup reimbursement • Competitive salary • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors