Customer Success Engineer

Job not on LinkedIn

🔥 17 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

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Blink Ops

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $20M Series A on 2022-03

Consulting • Healthcare • Logistics

Blink Ops is a leading provider in the field of Security Orchestration, Automation, and Response (SOAR). The company offers a platform that allows organizations to automate and streamline their security processes, using AI to quickly create, edit, and manage workflows. With its low-code interface and AI Copilot, Blink enables even non-technical users to build and deploy sophisticated security automations efficiently. Featuring over 10,000 pre-built workflows, it aids in incident response, cloud security, vulnerability management, and identity access management, among others. Blink is trusted by top companies worldwide and promises significant improvements in productivity and return on investment.

📋 Description

• Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience. • Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product. • Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management. • Conduct growth initiatives and Quarterly Business Reviews (QBRs) with customers, presenting value to executives and buyers. • Maintain customer health by introducing new, valuable features as they become relevant in the customer journey. • Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs. • Showcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions. • Build relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts. • Advocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered. • Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing. • Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals.

🎯 Requirements

• Must communicate well in English in (writing, talking and presenting) • At least 3 years of experience in Security/SecOps or DevOps • At least 4 years of experience in Enterprise CSM or Enterprise Account Management • At least 4 years of experience working in Startups • Experience in managing Upselling, renewals, and cross-selling • Experience working with Technical customers • Experience working with Executives • Ability to effectively communicate technical concepts and identify patterns in customer experience • Nice to have 1+ years Experience in MSSP • Working with REST API, JSON • 1+ years experience with code in Python, Bash, etc