Technical Customer Success Manager

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AllVoices

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 HR Tech

☁️ SaaS

📋 Compliance

💰 $9.6M Series A - AllVoices on 2021-08

HR Tech • SaaS • Compliance

AllVoices is a workplace reporting and feedback platform that helps employees anonymously report issues like harassment, discrimination, and ethical concerns, and enables employers to collect, investigate, and resolve those reports. The company provides software and services used by HR and compliance teams to surface blind spots in workplace culture, manage investigations, and drive organizational accountability. AllVoices is typically delivered as a SaaS product targeted at enterprises and HR departments.

📋 Description

• Serve as the technical point of contact for your accounts, handling data queries, API/integration troubleshooting, and JSON-based configuration support • Guide customers through API implementations, including authentication, data mapping, and error handling • Work with customer data structures (HRIS, case management, etc.) to ensure clean ingestion and reporting accuracy • Diagnose complex issues across systems, logs, and data flows • Partner with customer IT teams on security, data governance, and integration best practices • Act as a credible technical voice in customer conversations, able to engage meaningfully with both HR practitioners and IT or systems administrators • Develop deep, working knowledge of AllVoices' product capabilities, configurations, and underlying logic • Full lifecycle ownership of an Enterprise book of business — renewals, expansions, upsells, risk mitigation, and ongoing value delivery • Build deep, multi-threaded relationships across customer organizations • Develop a thorough understanding of each customer's business practices, HR workflows, and organizational structure • Partner closely with Product & Engineering to synthesize customer feedback into actionable insights • Drive adoption strategy across accounts, identifying underutilized capabilities and building targeted enablement plans to accelerate time-to-value • Monitor customer health signals proactively, intervening early with structured success plans before issues escalate to risk

🎯 Requirements

• 3+ years in Technical Client Support, Technical Account Management or experience in customer support with a technical background • Proven ability to build trusted relationships with stakeholders of varying levels • Strong hands-on experience with APIs (REST, GraphQL), JSON payloads, and debugging integrations • Working knowledge of SQL for querying and validating customer data • Ability to read logs, inspect API responses, and diagnose issues across systems • Demonstrated use of AI tools in a professional context • Exceptional communication skills across audiences

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities