Client Success Manager – Healthcare Staffing

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🤝 Client Partner

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Cynet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🎯 Recruiter

🤝 B2B

Recruitment • Healthcare • B2B

Cynet Group is a global workforce solutions leader and parent company to Cynet Health, Cynet Systems, Cynet Locums, and Cynet Canada. The company specializes in staffing and workforce optimization across healthcare, technology, government, and professional services, providing travel nursing, allied health, physician/advanced practice placements, IT and professional staffing, and locum services. Cynet emphasizes data-driven staffing strategies, 24/7 recruiting support, and scalable enterprise staffing solutions to connect organizations with skilled professionals worldwide.

📋 Description

• Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts. • Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement. • Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand. • Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams. • Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy. • Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally. • Maintain portfolio health through extensions, renewals, contract changes, and retention efforts. • Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs. • Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards. • Support confirmation calls, assignment changes, and terminations as needed. • Build strong rapport with healthcare professionals to support retention beyond current assignments. • Participate in client site visits, networking, and industry events as required. • Execute referral initiatives and other client engagement programs as assigned.

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant work experience. • 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required). • Demonstrated experience managing a book of business with 100+ active TOA. • Experience supporting regional or nationwide MSP client portfolios. • Proven history of portfolio growth, TOA expansion, and client retention. • Strong understanding of MSP program structure, compliance, and client-facing accountability. • Ability to manage multiple priorities in a fast-paced, deadline-driven environment. • Excellent written, verbal, and interpersonal communication skills. • Highly organized, detail-oriented, responsive, and customer-focused. • Self-directed, accountable, and comfortable owning outcomes.