Customer Success Manager, Indirect Tax

Job not on LinkedIn

🕒 July 14

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $93.1k - $172.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Tax

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes. • Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services. • Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments. • Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team. • Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration. • Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately. • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.

🎯 Requirements

• 8+ years of professional experience, with a minimum of 3 years’ experience in customer success • Indirect Tax experience • 4-year college degree required, master’s degree or equivalent preferred • Salesforce user experience a plus • Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus • Experience working in and around cloud software solutions and cloud delivery models • Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving. • Ability to travel, 25%

🏖️ Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Additional Benefits: These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.