Technical Support Specialist

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Cynosure, LLC.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1991

🏥 Healthcare

💄 Beauty

🤝 B2B

Healthcare • Beauty • B2B

Cynosure, LLC is a market-leading developer and provider of aesthetic and gynecologic laser and radiofrequency (RF) technologies. Its product portfolio (branded products include PicoSure Pro, Ultra Clarity II, XERF™, Genius, Mosaic 3D, DermaV and others) and services are sold to practitioners, physicians and aesthetic business owners and supported by technical, clinical, training and partner programs (AMPS, webcasts/events, provider finder, webstore). The company positions itself as helping providers expand offerings and delivering advanced cosmetic and medical aesthetic treatments to patients worldwide. Headquartered in Westford, MA, Cynosure targets both provider (B2B) customers and end patients through its treatments and provider network.

📋 Description

• Provide professional technical support to external and internal customers, including service, sales, and marketing teams • Maintain a high level of technical knowledge on current product lines • Document customer and equipment cases through CRM and ERP systems • Identify and document reported complaints according to the Quality Complaint Handling Procedure • Troubleshoot and resolve customer issue escalations • Support coordination of staff to maintain a 24/7 customer service commitment • Embody and deliver the “Exceptional Everyday”

🎯 Requirements

• Associate’s degree or equivalent in a technical field or discipline • 1 to 2 years of relevant experience • 2+ years of Field Service or Technical Call Center experience • Salesforce FSL preferred • Exemplary customer service skills • Excellent verbal and written communication skills • Ability to work independently and within a group • Ability to analyze and relay technical information to customers and advise on possible solutions • Ability to communicate and work effectively across departments • Ability to prioritize and multitask • Strong organizational skills and attention to detail • Ability to sit; use hands to finger, handle, or feel objects, tools, or controls • Ability to stand, walk, reach, stoop, kneel, crouch, or crawl • Ability to lift, push, pull, and carry products weighing up to 45 pounds • Domestic and international travel may be required