IT Specialist – Helpdesk Technician

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide • Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues • Manage and prioritize support requests through the IT ticketing system • Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365 • Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment • Maintain accurate IT asset inventory and assist with equipment procurement and deployment • Communicate project status and technical updates with team members and Technology staff • Document solutions and contribute to technical knowledge resources • Participate in an after-hours on-call rotation, currently approximately once every 6–8 weeks

🎯 Requirements

• 2–5 years of IT Help Desk experience supporting Windows / Office 365 environments • Basic to intermediate understanding of networking and networking principles • Experience supporting macOS devices • Zendesk experience, Okta experience, and Azure or AWS experience are nice to have • Positive, friendly disposition when communicating with and helping team members • Strong communication skills and ability to listen, empathize, and communicate over phone or email • Ability to learn quickly, work independently, and take direction well • Exceptional troubleshooting skills • Detail-oriented • Ability to manage multiple projects and meet deadlines

🏖️ Benefits

• Benefits offered with the contract-to-hire remote position • Remote work arrangement