Associate IT Support Specialist

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🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $25 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• Provide first on-call support for supported software applications • Assist with validation, maintenance, and project work for supported systems • Troubleshoot, resolve, and document issues with supported systems • Register and classify incidents and promptly restore or analyze failed IT services • Escalate unresolved issues to more senior support • Provide data to users, business partners, and IT partners to resolve major incidents and problems • Perform function and data validations for supported software applications • Ensure technology readiness and appropriate solutions for business needs • Provide troubleshooting and incident management for supported applications or processes • Document incident resolutions and procedures • Install software and computer peripherals for users • Provide work direction to junior members • May lead or participate in ITIL roles and processes

🎯 Requirements

• Associate degree or equivalent experience in computer science, business, mathematics, or a related field • Typically less than 2 years of applicable experience • Understanding of installation, configuration, and troubleshooting processes for software, hardware, and networking equipment • Understanding of Thrivent’s technology capabilities • Preferred: Bachelor’s degree or equivalent experience in computer science, business, mathematics, or a related field • Preferred: 2+ years of experience in a technology-related field • Skills in learning agility, service orientation, collaboration, analytical thinking, technology architecture, and technology standards, procedures, and policies • Strong customer service, facilitation, communication, and critical thinking skills • Ability to solve complex problems • Project leadership and interpersonal skills, including active listening and customer care

🏖️ Benefits

• Various bonuses, including annual or long-term incentives • Medical, dental, and vision insurance • Health savings account • Flexible spending account • 401k • Pension • Life and accidental death and dismemberment insurance • Disability insurance • Supplemental protection insurance • 20 days of Paid Time Off each year • Sick and Safe Time • 10 paid company holidays • Volunteer Time Off • Paid parental leave • EAP • Well-being benefits • Other employee benefits