Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Skio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Skio is a subscription management platform that enables businesses to easily sell and manage subscriptions with a focus on user-friendly interfaces and comprehensive analytics. Trusted by brands such as Liquid I. V. , Bulletproof, Milk Bar, and Unilever, Skio helps companies increase revenue and reduce customer service issues with its clean, simple-to-understand interface and innovative features like passwordless login and conditional cancel flows. Skio is designed for easy integration with Shopify stores and offers a smooth transition from other subscription providers with its white-glove onboarding service. It is known for its responsive engineering team and frequent release of new features to enhance the subscription experience.

📋 Description

• Manage an inbound queue of support tickets via email and chat and triage technical issues from merchants • Provide clear, friendly, and timely support, occasionally joining Zoom calls as needed • Collaborate with engineering to escalate and troubleshoot complex issues • Communicate consistently with merchants to provide updates and ensure resolution • Perform QA on new features to catch bugs and ensure smooth launches • Contribute to documentation and help center updates to improve self-service

🎯 Requirements

• 2–4+ years of experience in technical or customer support at a SaaS company • Experience working with Shopify is required • Strong written communication skills • Calm, customer-first mindset • Familiarity with Zendesk, Slack, Linear, and Notion or similar tools • Ability to manage multiple conversations simultaneously and stay organized under pressure • Bonus: experience in ecommerce, subscriptions, or APIs

🏖️ Benefits

• Remote-first team with flexible hours and a strong focus on async work • High-impact role where your work directly supports our merchants’ success • Collaborative, low-ego team culture that values transparency and trust • Competitive salary • Equity • Benefits