Yardi Voyager Support Specialist – Systems Administrator

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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33Floors

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

33Floors is a specialized B2B consulting and services firm that helps organizations maximize their Yardi real estate software investment through implementation, tailored support, custom development, reporting, analytics, and data science solutions. The company provides hands-on, consultative services—including system design, configuration, training, and scalable support—to clients across all real estate sectors, leveraging deep subject-matter expertise in the Yardi platform.

📋 Description

• Serve as a subject matter expert and client-facing support resource for the Yardi suite of products • Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments • Manage advanced support requests through the ticketing system, including root-cause analysis, documentation, timely resolution, and client communication • Perform Yardi system administration and configuration, including user setup, security roles, permissions, workflows, module configuration, and governance alignment • Work with accounting, property management, asset management, operations, and IT stakeholders to translate business needs into requirements • Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and change-management activities • Guide clients on Yardi best practices, system optimization, process improvements, and reducing recurring support issues • Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues and drive resolution • Maintain standard fixes, support procedures, client-specific processes, and knowledge base documentation • Provide status updates, risks, and recommendations to project management, senior management, and clients • Maintain current knowledge of client-specific processes, policies, and procedures

🎯 Requirements

• Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role • Ability to troubleshoot Yardi issues beyond basic front-end user questions • Understanding of real estate operations, property management, accounting workflows, or related business processes • Experience supporting end users, documenting issues, and communicating solutions clearly • Ability to manage multiple support requests and priorities in a client-facing environment • Strong analytical and problem-solving skills • Genuine enthusiasm for learning and professional growth • Flexibility to work outside standard business hours, including occasional evening shifts • Experience in property onboarding or implementations preferred • Experience with Voyager 8 preferred but not required • Ability to lead, mentor, and support junior staff preferred • Experience with third-party integrations or PMS systems such as RealPage, AppFolio, or Entrata preferred • Strong attention to detail and customer service orientation • Comfort working independently, in ambiguous situations, and researching unfamiliar system issues • Ability to work in a high-volume, client-facing support environment

🏖️ Benefits

• PTO • Paid holidays • Sick time • Medical coverage • Dental coverage • Vision coverage • Life insurance options • Disability insurance options • 401(k) with a 3% Safe Harbor employer contribution • Professional development • Continuous learning opportunities • Opportunity to grow into advanced consulting, implementation, systems administration, data, reporting, or project work • Global team environment