Technical Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55.8k - $63.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Greenhouse Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Greenhouse Software is a leading provider of hiring software solutions designed for people-first companies. The company offers a comprehensive recruitment and onboarding platform that enhances every aspect of the hiring process. Greenhouse Software focuses on structured hiring and diversity, equality, and inclusion, helping organizations improve their recruitment outcomes and create better experiences for candidates. Their tools are aimed at optimizing the efficiency and effectiveness of hiring teams, reducing biases, and leveraging automation to accelerate talent acquisition. Greenhouse Software partners with other technology providers to offer integrations and additional functionalities, making it a versatile choice for both small and large enterprises worldwide.

📋 Description

• Serve as the first point of contact for technical support communications, primarily through email and online chat • Answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately • Diagnose and resolve customer issues with products in the Greenhouse Suite • Escalate issues as needed to ensure timely follow-up and satisfactory resolution • Expand product knowledge and technical skills through training and practical experience • Provide recommendations for continuous product and process improvement • Take on additional projects and responsibilities as business needs require • Collaborate with Customer Success, Product, and Engineering teams to support customers and elevate their experience

🎯 Requirements

• 2+ years of customer-facing work experience across email and live chat channels • Live phone and video experience is a bonus • Experience using Zendesk required • SaaS experience • Excellent problem-solving and analytical skills • Proven perseverance when resolving customer requests • Passion for learning and sharing knowledge with others • Excellent written and verbal communication skills • Ability to convey complex information to technical and non-technical audiences • Applicants must be currently authorized to work in the United States on a full-time basis

🏖️ Benefits

• Medical, dental, and vision insurance • Basic life insurance • Mental health resources • Financial wellness benefits • Fully paid parental leave program • Short-term and long-term disability coverage for US-based employees • 401(k) plan and company match • Up to 14 scheduled paid holidays per calendar year • Up to 80 hours of paid sick leave per calendar year • Up to 20–25 days of paid vacation annually for non-exempt employees, depending on tenure • Flexible paid time off (PTO) for exempt employees • Performance review program with actionable feedback • Bonus structure that rewards great performance • Employee resource groups • Remote-first work environment • Optional co-working spaces