Business Analyst, Help Desk Support

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Oddball

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🎖️ Defense

Consulting • Logistics • Defense

Oddball is a uniquely innovative digital agency specializing in transforming digital services for the government. With a team comprised of experienced engineers, program managers, and tech professionals, Oddball focuses on scalable, efficient solutions while maintaining a client-centered approach. Their expertise spans various domains, including web and database development, mobile app design, and API creation using technologies such as Node, Angular, React, MongoDB, and more. Oddball is passionate about building responsive and visually appealing applications with a business-oriented mindset. The company values client-first approaches, big-picture thinking, and growth-oriented strategies. Proud to be a Service Disabled Veteran Owned Small Business (SDVOSB), Oddball brings a rare combination of technical prowess and human-focused service to the forefront of the digital agency space.

📋 Description

• Serve as the connector between product teams, engineers, and end users by triaging requests, resolving issues, and keeping everyone informed • Handle incoming requests for help or information and respond clearly and quickly • Create and maintain training materials, step-by-step guides, FAQs, and video tutorials • Build and maintain a self-service knowledge base on SharePoint and GitHub • Escalate technical issues and follow through until resolution • Support configuration and setup tasks as needed • Perform other related duties as assigned

🎯 Requirements

• Experience working between technical and non-technical teams • Strong written communication skills and clear documentation ability • Experience creating training materials and self-service resources • Familiarity with SharePoint and GitHub • Some exposure to SQL, Python, or R is a plus • Experience with Human-Centered Design principles is a plus • Comfortable working in an Agile environment • Must be authorized to work in the United States • Certain roles may require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or security clearance • Bachelor’s Degree

🏖️ Benefits

• Fully remote • Tech & Education Stipend • Comprehensive Benefits Package • Company Match 401(k) plan • Flexible PTO • Paid Holidays