Technical Support Specialist – Monitoring, Diagnostics

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide ongoing technical support and daily case management by phone, email, and other communication channels • Investigate technical problems, reproduce issues, and collaborate with Product Line groups to resolve customer issues • Recommend repairs, upgrades, and part replacements • Maintain accurate records in quality management, CRM, and ERP tools • Identify training opportunities and lead self-development and training of others • Monitor and report cases escalated through the GA Non-conformance (ACT) process • Prepare documentation and maintain the technical knowledge database • Track tier 1 and 2 open issues and update critical case reports • Own follow-through and resolution of tier 3 and 4 cases • Participate in Product Line meetings to present and advance resolution of open cases • Schedule, lead, and prepare customer case summaries and metric reports for regular customer reviews

🎯 Requirements

• Engineering degree or Technologist Diploma and/or related work experience • Minimum 5 years of industry experience • Minimum 5 years of experience in a related Monitoring & Diagnostics field • Very good knowledge of GE Vernova Monitoring and Diagnostics devices • Ability to configure equipment and reproduce customer-reported issues • Flexibility to work on-call, provide after-hours support, or modify working hours for customer situations • Exceptional written and verbal communication skills • Ability to rapidly develop strong product knowledge • Experience resolving complex technical issues with cross-functional teams • Exceptional analytical, problem-solving, and time-management skills • Ability to build cross-functional consensus • Ability to prioritize and manage multiple assignments while meeting deadlines • Ability to work under pressure with customers and staff at all organizational levels • Legal authorization to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Discretionary annual bonus • Professional development • Competitive compensation • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova • Employee Assistance Program • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off