Software Support Engineer

Job not on LinkedIn

🔥 51 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $98k - $163.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Manage and resolve support tickets, including escalations, troubleshooting, and follow-up • Investigate order issues, identify duplicate or failed orders, and use SQL/Tableau to analyze data and generate reports • Partner with customers, suppliers, and internal teams to resolve issues and improve support processes • Document support procedures and promote self-service capabilities • Support user onboarding, account management, access requests, and customer verification • Configure practice, location, and supplier account setups following cybersecurity best practices • Maintain account security, including password resets and account deactivation • Validate system configurations and conduct testing before onboarding and production releases • Develop and execute automated and manual test plans, including Python/Selenium-based testing • Identify, troubleshoot, and escalate system, data, and cross-product issues • Support ongoing system maintenance, data monitoring, and new product implementations • Provide software development and operational support for McKesson's ophthalmology software products, RetinaPurchasing and RetinaInventory

🎯 Requirements

• 4+ years of professional software development experience • Prior L2 or higher application support experience, preferably in healthcare • 2+ years of experience supporting web applications • Proficiency with Microsoft Office Suite, including above-average Microsoft Excel expertise for dataset manipulation and analysis • Experience with DevOps practices and tools, including integration, functional, and automated testing • Experience with SQL, preferably PostgreSQL • Experience with Python and JavaScript; PHP is a plus • Experience with cloud platforms such as AWS or Azure and AI tools is a plus • Healthcare industry experience, including EMR or Practice Management systems, preferred • Ability to manage multiple tasks, communicate progress, solve technical problems, and exercise sound judgment • Bachelor's degree in computer science, Information Management, or another technical discipline, or equivalent experience • Degree or equivalent and typically 4+ years of relevant experience • Based in Chicago, Illinois or surrounding areas • Able to travel 10-15% to other locations for team meetings

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Total Rewards program • Remote/work-at-home arrangement • Equal employment opportunities • Reasonable accommodation support for applicants with disabilities