Customer Support Technician I

🔥 10 minutes ago

🐊 Florida, Texas, +2 more states – Remote

🐊 Florida – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Analyze and resolve technical support tickets to help maintain continuous system availability • Observe system performance metrics and troubleshoot hardware or software issues • Collaborate with engineering teams to escalate complex issues and support rapid resolution • Provide technical support to customers via phone, email, and ticketing systems • Oversee issue tracking to maintain high customer satisfaction • Assist in building internal knowledge resources

🎯 Requirements

• High School Diploma • 2+ years of experience in Technical Support • Technical troubleshooting of hardware and software incidents • Experience with ticketing systems • Ability to monitor system health metrics and maintain operational stability • Ability to explain technical concepts clearly to non-technical partners • Customer service experience delivering technical assistance under tight timelines • Team collaboration across departments on technical escalations and solution delivery • Ability to obtain background clearance as required by government customers • Successful completion of a stringent fingerprint background check under the U.S. Department of Justice CJIS Security Policy • Legal authorization to work in the U.S. indefinitely • Ability to work in high-security areas • Travel under 10% • Bachelor's degree or equivalent practical experience welcomed

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan