Technical Support Engineer

🕒 August 4

🇺🇸 United States – Remote

💵 $45k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Truv

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Truv is a one-stop income and employment verification solution that empowers businesses to make confident decisions. It unlocks the power of consumer-permissioned data, offering reliable API connections to payroll accounts for income, employment, and insurance verification, and enabling quicker approvals for lenders and better experiences for consumers. With integrations from over 50 payroll providers and direct connections to 9,200 employers, it covers a vast array of the workforce, including 120 million working Americans and a majority of top companies in the US.

📋 Description

• Efficiently triage customer support tickets while maintaining focus on SLA, CSAT, and Time to Resolution (TTR) metrics • Collaborate closely with the product team to analyze customer needs and submit well-informed feature requests • Build and nurture relationships across product, engineering, and customer success teams for knowledge sharing, incident engagement, feature adoption, and actionable product feedback • Enhance and optimize the Help Center to minimize ticket volume and enable a seamless, self-sufficient customer experience • Lead and manage end-to-end technical projects • Work with engineering leadership to prioritize critical customer issues • Redirect sales and finance inquiries to the appropriate teams • Help drive weekly, monthly, and quarterly reporting on tickets, resolution, and close times to Truv leadership and the broader team

🎯 Requirements

• 4+ years of experience in technical support and service management • 2+ years of experience working at an early-stage organization with fewer than 100 employees • Proficient in Zendesk, including 2+ years in an administrative capacity • Expertise supporting API-driven products with a solid technical background • Strong analytical and problem-solving skills with sharp technical aptitude • Exceptional communication abilities to address complex issues • Calm under pressure and able to handle customer calls and escalations professionally • Self-motivated and resourceful, able to solve problems independently with minimal guidance

🏖️ Benefits

• Fully-remote company • Equity options • Flexible Time Off • Employees' medical, dental & vision benefits covered at 100% • 401(k)

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