Senior Technical Support Engineer – Solar & Storage Power Conversion Systems

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Serve as the senior technical point of contact for customers throughout North America • Build long-term partnerships with customer engineering and operations teams • Lead technical discussions for issue resolution and responses to RFIs/RFQs • Represent GE Vernova Power Conversion and Storage’s technical capabilities and product value proposition • Maintain ongoing post-commissioning customer relationships and serve as a point of escalation • Lead root cause analysis and troubleshooting for power conversion systems, inverters, and BESS • Monitor system performance and identify opportunities to improve reliability, availability, and efficiency • Coordinate with service teams to resolve post-commissioning technical issues • Manage fault reports through closure and support site engineers remotely and on-site • Conduct technical reviews and site visits • Document field findings, resolutions, and lessons learned • Communicate customer requirements and feedback internally • Collaborate with Systems Engineering, Design Engineering, Product Management, Project Management, and Leadership • Produce technical documentation, site assessments, root cause summaries, and customer-facing specifications • Maintain records of technical issues, field trends, and customer satisfaction metrics • Contribute to commissioning procedures, field service guidelines, and internal knowledge resources • Report account technical status, field issues, and customer health indicators to leadership

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Power Engineering, or a related technical discipline • 10 years of relevant engineering experience in power systems or related fields • Demonstrated leadership in technical customer-facing environments • Fluency in English, verbal and written • Ability and willingness to travel up to 25% annually • Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics • Experience leading or supporting commissioning of complex power conversion and storage systems • Experience with system integration, functional testing, and customer acceptance • Senior-level experience managing technical customer relationships • Experience leading design and operational reviews • Experience representing company technical capabilities externally • Master’s degree in Electrical Engineering or related field preferred • Hands-on experience with BESS, lithium-ion technologies, BMS integration, and safety protocols • Proven troubleshooting and root cause analysis experience in mission-critical environments • Experience with power monitoring platforms and energy management tools • Familiarity with NEC, NFPA 70E, IEEE, IEC, and ASHRAE standards • Prior senior field engineering, application engineering, or technical account management experience • Experience with power conversion and energy storage product lines • Project Management experience or PMP certification is a plus • Experience working with large-scale industrial or utility-scale power conversion and storage operators • Must be legally authorized to work in the United States

🏖️ Benefits

• Competitive senior compensation package • Comprehensive benefits • Meaningful career development pathways • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova • Employee Assistance Program • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Discretionary annual bonus eligibility