PactFi
11 - 50 employees
Founded 2021
💳 Fintech
💸 Finance
☁️ SaaS
💰 Pre seed on 2021-12
Fintech • Finance • SaaS
PactFi is a secure, enterprise-grade SaaS platform that streamlines and manages complex private credit transactions and deal closings. It provides end-to-end operational infrastructure, centralized collaborative workflows, comprehensive audit trails, and integrations with internal and external systems, reducing coordination and cybersecurity risk for lenders, funds, and counterparties in private credit markets.
Client Support Engineer
🕒 August 4
☕ Washington – Remote
💵 $130k - $150k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 11%
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
PactFi
11 - 50 employees
Founded 2021
💳 Fintech
💸 Finance
☁️ SaaS
💰 Pre seed on 2021-12
Fintech • Finance • SaaS
PactFi is a secure, enterprise-grade SaaS platform that streamlines and manages complex private credit transactions and deal closings. It provides end-to-end operational infrastructure, centralized collaborative workflows, comprehensive audit trails, and integrations with internal and external systems, reducing coordination and cybersecurity risk for lenders, funds, and counterparties in private credit markets.
📋 Description
• Directly manage Tier 1 client accounts across implementations, data migrations, API enablement, and support • Partner with Product and Engineering to develop and ship internal tooling and client-facing solutions independent of the product roadmap • Own technical troubleshooting and support for covered accounts • Maintain visibility across product usage, client workflows, tech stacks, and dependencies • Execute client enablement across client implementations, product adoption, software development, and technical support
🎯 Requirements
• 3–5 years of experience in application engineering, data migrations, product analytics, and support engineering • Experience in consulting, professional services, FinTech, or enterprise SaaS • Proficiency in AI-assisted development and debugging, APIs, and technical implementations • Business technology expertise working across vendor systems including Pendo, Amazon Redshift, and Intercom • Excellent communication skills • Experience in private credit, financial infrastructure, or regulated financial products is a plus
🏖️ Benefits
• Competitive salary + equity • Healthcare coverage • 401k
Apply NowSimilar Jobs
🕒 August 4
Lead technical customer support for GE Vernova's power conversion and energy storage systems across North America. Resolve field issues, guide commissioning, and improve operational reliability.
🕒 August 4
Technical Support Engineer troubleshooting Kubernetes installations, integrations, and production incidents for ScaleOps’ autonomous cloud infrastructure platform. Collaborating with R&D, Customer Success, and Product to improve the platform.
🕒 August 4
Technical Support Engineer supporting Truv’s secure employment and income verification infrastructure for financial firms. Triaging tickets, managing API-product issues, improving self-service, and coordinating technical projects across teams.
🇺🇸 United States – Remote
💵 $45k - $70k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
🕒 August 4
Java Support Engineer providing production support for Conduent’s Maven disease surveillance platform. Resolving tickets, managing releases and migrations, and collaborating with clients and engineering teams.
🇺🇸 United States – Remote
💵 $80.1k - $104k / year
💰 $93M Post-IPO Debt - Conduent on 2025-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🕒 August 4
Java support engineer providing production support for Maven, Conduent’s disease surveillance and outbreak management platform. Resolving tickets, migrations, releases, security scans, and client issues for U.S. public health programs.
🇺🇸 United States – Remote
💵 $80.1k - $104k / year
💰 Venture Round on 2009-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
