Technical Support Engineer

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🔥 6 minutes ago

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ScaleOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

📣 Marketing

B2B • Marketing

ScaleOps is a company whose public website (scaleops. com) uses cookie consent and tracking technology; the provided text is a cookie/consent disclosure showing integrations with marketing and analytics providers (HubSpot, Google Analytics, Hotjar, Cloudflare, LinkedIn, Apollo, G2, etc. ). The available snippet contains only privacy/cookie details and does not describe ScaleOps’s products, services, or target customers. Based on the site’s heavy use of marketing, lead-capture and analytics tooling, the business appears to operate commercially with a focus on marketing and likely selling to other businesses, but specific offerings are not described in the provided content.

📋 Description

• Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations • Monitor internal customer issue alerts around the clock and respond promptly • Manage and own the ticketing system, ensuring timely updates and resolutions • Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations • Escalate issues to the appropriate teams with clear documentation, logs, and context • Reproduce, investigate, and document bugs for R&D • Maintain and expand the support knowledge base • Identify and communicate recurring issues to drive product improvements • Monitor, triage, and resolve customer-reported incidents within defined SLAs • Collaborate with R&D, Customer Success, and Product to improve the platform based on recurring customer issues

🎯 Requirements

• Strong, hands-on Kubernetes troubleshooting experience, including kubectl, Helm, and networking • Familiarity with cloud-native environments, including EKS, GKE, AKS, IAM, and cloud networking concepts • Proven ability to work under pressure while maintaining clear, concise communication • Detail-oriented and SLA-driven mindset • Prior experience supporting technical platforms in production environments