Senior Analyst, Technical Services

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Ensemble Health Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2022-03

Consulting • Insurance • Logistics

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• Monitor, document, escalate, and resolve ServiceNow software issue tickets • Serve as an escalated client point of contact and oversee high-quality service delivery • Troubleshoot complex software functionality issues • Support software automation, optimization initiatives, and technical capabilities • Research and analyze data anomalies • Assist with new client implementations and existing-client upgrades • Identify, communicate, and resolve complex data quality issues through client-facing interactions • Empower team members to identify process improvements, set priorities, and implement best practices • Write SQL queries and perform complex data analysis, data validation, and report creation and validation • Maintain proficiency with complex EIQ modules • Serve as a subject matter expert for data integrity processes • Collaborate with cross-functional teams to optimize data management practices • Monitor and validate data across multiple systems for organizational and regulatory compliance • Lead data-quality improvement initiatives • Train stakeholders on best practices and ensure adherence to HIPAA and healthcare compliance requirements • Provide onboarding, training, and guidance to junior technical support staff

🎯 Requirements

• 5–7 years of relatable professional experience • Associate degree or equivalent professional experience • CRCR certification or another approved job-relevant certification, or willingness to obtain within 9 months • Expertise using Ensemble IQ products • Ability to use SQL, Microsoft products, Excel, and Access • Professional experience with Azure DevOps • Ticketing experience in ServiceNow or Jira • Experience with and familiarity with multiple EMR/EHR systems • General understanding of healthcare revenue cycle management, including patient access, registration/admission, and patient financial services • Daily interaction with internal and external senior leaders • Exceptional organizational, problem-solving, and time-management skills • Ability to prioritize deliverables • Technical skills for data analysis and troubleshooting complex issues • Ability to work with HIPAA and other healthcare compliance requirements

🏖️ Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs • Professional development investment • Professional certification relevant to the associate’s field • Tuition reimbursement • Quarterly and annual incentive programs for all employees who exceed expectations • Work-life flexibility • Collaborative, growth-oriented, and innovative culture