Manager – IT Vendor Management

🔥 0 minutes ago

🐎 Kentucky, Louisiana, +3 more states – Remote

🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote

💵 $118.7k - $189.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

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Blue Cross NC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1933

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Blue Cross NC is a health insurance provider that offers a range of health plans and services to individuals and groups. The company focuses on delivering quality healthcare coverage and improving health outcomes for its members through innovative health programs and services. Blue Cross NC is committed to enhancing access to affordable healthcare while supporting the health and wellness of the communities it serves.

📋 Description

• Lead staff responsible for managing contractual performance and compliance for complex or high-profile/critical vendors • Partner with IT leads and vendor service delivery to understand evolving service needs, define business requirements, and improve vendor capabilities • Monitor service-level metrics and performance against contractual obligations and manage corrective actions • Coordinate performance-gap analysis and address gaps through process improvements, training, or other interventions • Oversee handling of high-severity and stagnant issues/events and escalate for remediation • Ensure adherence to vendor-governance procedures, including data access and security • Review vendor work for quality issues and administer customer surveys and feedback processes • Lead formal vendor service reviews and audits as needed • Provide input to vendor contract negotiations and align contracts with business strategy • Collaborate with internal business partners on vendor strategy discussions • Oversee team work processes, performance management, coaching, training, and development

🎯 Requirements

• Bachelor's degree or advanced degree where required • 8+ years of experience in a related field • In lieu of degree, 10+ years of experience in a related field • Experience working in technology and IT delivery • Experience managing technology vendors, including services, software, and hardware • Experience leading and developing teams of vendor management professionals • Authorization to work in the United States

🏖️ Benefits

• Medical, dental, and vision coverage • Numerous health and wellness programs • Parental leave and support • Adoption and surrogacy assistance • Career development programs • Tuition reimbursement for continued education • 401k match including an annual company contribution • Annual Incentive Bonus based on annual corporate goal achievement and individual performance • Paid Time Off (PTO) • Two well-being days • Flexible work arrangements and autonomy • Remote Flex work with a few in-office visits each year