Help Desk, Pharmacy Technician, Customer Relations

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Manage inbound customer interactions via the 1-800-SHOPCVS line • Assist with complex escalations from customers, patients, internal teams, and vendor partners, including Executive Office complaints • Research and resolve customer concerns by interpreting and applying company policies and procedures • Identify root causes and deliver effective, case-specific solutions • Provide real-time support to frontline agents by guiding them to appropriate tools, systems, and knowledge resources • Handle escalated calls or correspondence requiring creative problem-solving • Deliver an exceptional customer experience aligned with CVS Health’s purpose and values • Work during hours of operation, including weekend coverage as required

🎯 Requirements

• Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont due to regulatory compliance • Active Pharmacy Technician license in state of residence • Ability to obtain Rhode Island Pharmacy Technician license through application and fee • Minimum of 1 consecutive year of customer service experience • Excellent communication, organization, and follow-up skills • Ability to clearly explain program and policy details verbally and in writing • Strong PC skills, including navigating multiple applications simultaneously • Proficiency with Microsoft Windows-based applications and Microsoft Office • Flexibility in work schedule • Ability to successfully complete a paid company training program • Ability to work independently in a home-based environment • Strong time management skills and self-motivation • Ability to adapt to changing business needs • Willingness to be trained in additional skills to support business requirements • Ability to use a CVS Health-provided webcam during work hours • Availability during hours of operation, including weekend coverage as required • Maintain internet service meeting CVS Health technical specifications: minimum 50 Mbps download / 10 Mbps upload when available • Personal hotspots and public Wi-Fi are not permitted • Must be physically connected via ethernet cable while working • Verifiable High School Diploma, GED, or equivalent experience • Active Pharmacy Technician license • Preferred: 1+ years of high-volume inbound call center or customer service experience • Preferred: Prior CVS Customer Relations knowledge • Preferred: Retail Customer Care experience • Preferred: Bilingual in Spanish • Preferred: Prior inbound call center experience • Preferred: Previous work-from-home experience • Preferred: Prior retail or pharmacy experience • Internal colleagues must be in good standing to be considered

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting colleagues' and families' physical, emotional, and financial well-being • Paid company training program