Technical Support Specialist I – Control 4

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ESA - Electronic Security Association

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1948

🔐 Security

📋 Compliance

Security • Compliance • Advocacy

ESA - Electronic Security Association is the largest trade association in the United States representing the electronic security and life safety industry. Founded in 1948, the association consists of member companies that install, integrate, and monitor intrusion, fire detection, video surveillance, and electronic access control systems for a wide range of clients, including commercial, residential, industrial, and governmental sectors. ESA provides technical and management training, government advocacy, and delivers information, advice, tools, and services that help member businesses grow and succeed. With over 500,000 industry professionals employed by its members, ESA serves over 34 million residential and commercial customers. The association is also actively involved in advocating for school security improvements at federal and state levels.

📋 Description

• Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs • Provide basic support for 80+ third-party brands with limited or no formal training • Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions • Manage and resolve complex technical issues across audio/video distribution, home theater, commercial audio, TVs and displays, digital signage, music streaming, surveillance and security, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and related technologies • Aid in creating and maintaining technical documentation, troubleshooting guides, configuration procedures, and knowledge base articles • Process product returns while adhering to technical verification protocols • Participate in beta testing of new products and solutions and provide actionable feedback to product teams • Contribute to team training initiatives by sharing insights and techniques

🎯 Requirements

• Minimum 2 years of professional experience installing and/or programming Control4 products • Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio/video, and other technology solutions • Experience troubleshooting across multiple product categories and technologies • Experience with IoT, audio/video, networking, home automation, and surveillance technologies • Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly • Exceptional English communication skills, verbal and written, with a customer-first mindset • Control4 Automation Programmer certification or Control4 Certified Technician certification valued • Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups valued • Experience with ADI proprietary exclusive-brand products and platforms including OvrC, Luma, Binary, WattBox, and Clare valued • Experience with commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions valued • Experience with motorized window treatments, centralized lighting, and power management solutions valued • This position is not eligible for US visa sponsorship

🏖️ Benefits

• Competitive salary • Comprehensive benefits package • Life and health insurance • Life assistance program • Accidental death and dismemberment insurance • Disability insurance • 401k Plan • Vacation & holidays • Opportunities for professional development and career advancement • Collaborative work environment with access to cutting-edge technology