Support Technician

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MCCi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏛️ Government

Consulting • Logistics • Government

MCCi is a GovTech company that provides enterprise content management, process automation, and digital services for public sector organizations. Their offerings include Laserfiche ECM implementations, records request platforms, permitting and licensing systems, government websites, intelligent document processing, RPA, electronic signatures, system integrations, managed cloud and professional services. MCCi focuses on reducing manual work and improving efficiency for local and state governments, law enforcement, and education agencies.

📋 Description

• Work closely with product end users and provide high-level support and customer service • Provide basic technical support via email, phone, or other virtual methods • Maintain a basic understanding of the organization’s products and services • Respond quickly and effectively to help desk requests • Support multiple products and troubleshoot hardware • Assist with platform and server upgrades • Assist with network issues related to MCCi software

🎯 Requirements

• High School Diploma • 1 year of customer service or call center experience • Microsoft knowledge (Office, Workstation, Server SQL) • General knowledge of Windows operating systems • Strong time management skills and ability to multi-task • Strong customer service and problem-solving skills • Ability to support clients in a remote capacity • Excellent communication skills • Ability to learn and support technical systems and applications • Organization skills and detail orientation • College level courses or vocational training, Computer Science knowledge preferred • Electronic Content Management experience preferred • Desktop Support experience preferred

🏖️ Benefits

• Approachable management and leadership • Flexible, trust-based work culture with few rules • Comfortable dress environment • Remote-team inclusion and virtual collaboration • Team recognition and relationship-building • Equal opportunity and inclusive workplace commitment