Technical Support Representative

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Elm Street

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

📣 Marketing

🏠 Real Estate

Consulting • Marketing • Real Estate

Elm Street is a provider of integrated, end-to-end technology and marketing solutions for real estate professionals. The company offers a suite of cloud-based tools — including IDX Broker, IXACT Contact, OutboundEngine, Aiva, and VoicePad — to help agents, brokers, teams, and developer partners capture leads, manage contacts, build MLS-integrated websites, automate marketing, and streamline workflows. Elm Street positions itself as a SaaS platform combining innovative technology, marketing expertise, and dedicated support to help real estate businesses connect, convert, and retain clients.

📋 Description

• Provide technical assistance to customers as an integral member of the Customer Support team • Handle incoming phone calls, chats, and emails • Address technical support inquiries related to products and services • Troubleshoot browser and technical issues • Provide clear instructions and resolve customer issues promptly • Use CRM and support systems to manage customer interactions • Communicate effectively with customers from diverse cultural and socio-economic backgrounds • Multitask and prioritize tasks in a fast-paced environment • Train and utilize various systems and software programs • Work remotely from a home office environment

🎯 Requirements

• Knowledge and experience using CRM tools such as Salesforce or Zendesk • Proficiency troubleshooting issues across various browsers • Strong technical troubleshooting proficiency • Ability to communicate effectively with diverse individuals, resolve conflicts empathetically, and maintain composure • Ability to multitask and prioritize effectively in a fast-paced environment • Familiarity with WordPress and basic HTML/CSS knowledge preferred • Advanced ability to read, write, comprehend, interpret, and communicate effectively • Intermediate math reasoning skills, including performing basic arithmetic and handling units of measure and money • Advanced logical reasoning and practical problem-solving ability • Advanced skills using and training on Jira, Confluence, Salesforce, and native middleware systems • Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, SharePoint, and Teams • Ability to work remotely from a home office environment • Ability to see color and have clear vision at 20 inches or less • Ability to sit, use hands and fingers, reach, talk, hear, stand, lift, push, pull, perform repetitive tasks, work around moderate noise levels, and carry at least 15 pounds without assistance • Ability to frequently balance, kneel, climb, stoop, and crouch • Associate's or Bachelor's Degree in Computer Science, Information Technology, or a related field preferred • 1+ years' experience in customer service, or comparable experience • Must be legally authorized to work in the U.S. without visa sponsorship, now or in the future • Must be located in the United States

🏖️ Benefits

• Remote work • No relocation required • Reasonable accommodations throughout the application and employment process • Base pay of $25 per hour (excluding potential bonus, equity, or benefits)