National Technical Support

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $90k - $95k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Brainlab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2018-09

Consulting • Logistics • Manufacturing

Brainlab is a digital medical technology pioneer founded in 1989 and headquartered in Munich. The company employs 2200 people in 25 locations around the globe and serves physicians, medical professionals, and their patients in over 6300 hospitals across 122 countries. Brainlab specializes in software-driven medical solutions that digitize, automate, and optimize clinical workflows for various specialties including neurosurgery, spine, trauma, craniomaxillofacial surgery, general surgery, and radiotherapy. Their core products include image-guided surgery software, radiotherapy software and hardware, and digital operating room integration, aimed at improving healthcare outcomes worldwide.

📋 Description

• Perform installations, inspections, verification, corrective maintenance, and preventive maintenance for products • Provide second-level field service support for platforms and software • Investigate technical data, recognize trends, and manage escalated cases • Maintain and submit technical records and documentation according to regulatory requirements • Resolve product issues through detailed analysis and engineering expertise • Manage team schedules for efficient resource allocation across installation, service, and preventive maintenance needs • Meet or exceed customer needs through customer management skills and technical expertise • Handle customer complaints and coordinate with appropriate authorities or departments • Drive continuous technical skill development of regional service teams • Provide feedback to Product Support Engineers to support product and process improvements • Lead new-product introductions through customer soft-launch programs • Participate in developing and delivering technical training • Coordinate expert company resources for installation or service activities • Participate in special projects • Complete company and product training required to maintain certification • Conduct Remote Performance Reviews • Provide escalated-case troubleshooting and remote regional support • Mentor the team and assess individual and team performance • Travel domestically approximately 50%

🎯 Requirements

• Must be based in the Mountain or Pacific time zone • B.S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information Management • 1 year of experience in engineering or field service-related functions with medical devices • 1 year of experience with medical linear accelerators or microwave RF systems and computer networks • 1 year of experience applying electrical, mechanical, and biomedical engineering principles to troubleshooting without complete technical documentation • 1 year of experience with test equipment and hand tools, including oscilloscopes and multimeters • Ability to complete company and product training to maintain certification • Ability to travel domestically 50% • Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites, subject to legally allowed exemptions • Must be legally eligible to work in the United States; Brainlab participates in E-Verify

🏖️ Benefits

• Medical insurance • Dental insurance • Life insurance • Long-term disability (LTD) insurance • Short-term disability (STD) insurance • Matching 401(k) benefits • Business casual environment • Competitive compensation package