Client Support Technician

🔥 0 minutes ago

🌵 Arizona, California, +19 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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RT²

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

RT² is an Enterprise SaaS technology provider specializing in customizable Activation, POS, ERP, Business Intelligence, and Agent Portal Systems. Catering to wireless retailers, master dealers, MVNOs, and wireless carriers, RT² offers integrated solutions for inventory tracking, procurement, fulfillment, reporting, and carrier integrations. The company focuses on enhancing customer experience while maximizing operational efficiency, providing solutions that scale for growth across various retail environments.

📋 Description

• Provide technical assistance and support for incoming calls, email, and internal messaging inquiries • Train customers in the use of our process, systems, and software • Actively listen to clients to understand issues and concerns • Make recommendations to improve the performance and quality of our software • Walk customers through problem-solving process • Install, modify, and repair computer hardware and proprietary POS software • Support of all our internal and customer facing websites and applications • Assist various departments with their questions and concerns • Support of multiple service platforms • Successful and timely completion of all daily work-tasks as assigned • Provide corrective action to prevent callbacks • Use of remote desktop software to resolve customer issues • Track detailed information on client issues and resolutions • Build rapport with customers and maintain positive and professional relationships • Exhibit professionalism and superior phone etiquette

🎯 Requirements

• 1-2 Years of prior experience preferred • High School Diploma or GED; preference given to candidates with A+ or Network + certifications • Fluency in English required • In depth knowledge of PCs, operating systems, networking, and applications • Proven systematic and logical problem-solving ability • Experience within a call center environment preferred • Helpdesk support, computer repair or equivalent • Good interpersonal skills • Ability to troubleshoot problems under pressure • Ability to work well with other departments in a team environment • Well-developed organizational and extensive follow-up skills are a must • Regular and predictable attendance is an essential function of this position • Strong troubleshooting and critical thinking skills • Flexible Schedule

🏖️ Benefits

• Competitive compensation • Health, Dental and Vision Insurance • Paid Annual Leave • Paid Sick Leave • 401K • Flexible working options