Middle School Technical Support Liaison

Job not on LinkedIn

🔥 7 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Stride, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

📋 Description

• Serve as the primary onboarding contact for newly enrolled middle school students and families. • Welcome families and establish a positive first impression. • Ensure students complete onboarding before beginning instruction. • Coordinate orientation activities and first-day readiness. • Assist families with school-system logins, device setup, troubleshooting, account access, online-school navigation, and required technology resources. • Identify and resolve technical barriers before they affect attendance or engagement. • Educate families on attendance expectations, online-school routines, communication tools, and support resources. • Monitor participation during the first weeks of enrollment and conduct follow-up outreach. • Connect families with Student Support staff when additional interventions are needed. • Collaborate with Student Support Advisors, Attendance Team, Student Resource Coordinators, School Leadership, Teachers, and Enrollment and Registration teams. • Maintain accurate onboarding documentation, communication records, milestones, completion tracking, and barrier trends.

🎯 Requirements

• Must reside in the state of Michigan. • High School Diploma and four (4) years of relevant work experience, or equivalent combination of education and experience. • Strong organizational and time management skills. • Strong written and verbal communication skills. • Strong technology skills. • Experience using internet search engines for research projects. • Experience using a student information system and/or other database. • Proficient in MS Excel, MS Word, and Outlook. • Ability to clear the required background check. • Ability to work independently, typically 40+ hours per week. • Ability to maintain a professional, distraction-free home office during the workday. • No certificates or licenses required.

🏖️ Benefits

• Home-based position • Flexible schedule defined by the school (typically 9-5 or 8-4) • Reasonable accommodations for individuals with disabilities • Equal opportunity employment