Tactical Communication Specialist

🔥 4 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

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CYPFER

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

CYPFER is a global leader in cyber-attack incident response and ransomware post-breach recovery. The company provides a comprehensive range of cybersecurity services, including incident response, ransomware recovery, digital forensics, and cyber risk management. It offers services such as business email compromise resolution, cloud and web application investigations, dark web monitoring, and advisory. CYPFER is known for its rapid deployment of in-house specialists, providing 24/7 global support to ensure businesses stay secure and resilient against cyber threats. With a focus on integrating seamlessly with clients' operations, CYPFER is dedicated to offering unmatched care and commitment to cybersecurity.

📋 Description

• Serve as the initial point of contact for inbound, time-sensitive cyber incidents. • Monitor designated intake channels and respond within required timeframes. • Coordinate rapid scoping calls with clients and internal stakeholders. • Act as a primary client-facing communications contact during early-stage incidents. • Collect, organize, and document pre-scoping and intake information for operational readiness and SOW drafting. • Create and manage secure internal communication channels for active incidents. • Track incident status, action items, and dependencies, following up to keep cases moving forward. • Coordinate secure data exchange processes and internal handoffs after approvals. • Maintain case notes, timelines, and communication records throughout incident lifecycles. • Escalate risks, blockers, and urgent issues to appropriate internal stakeholders. • Adapt quickly and operate effectively during high-pressure, fast-moving situations.

🎯 Requirements

• Bachelor's degree in a related field or equivalent work experience • Technical proficiency in cyber threat research and analysis • Strong client relationship management skills • Strong written and verbal communication skills, especially in client-facing and high-pressure environments • Ability to stay organized and detail-oriented while managing multiple active incidents • Ability to think quickly, prioritize effectively, and remain composed under pressure • Professional judgment and discretion when handling sensitive information • Strong follow-through and accountability • Experience in crisis management, incident response coordination, cybersecurity, investigations, or high-stakes client services preferred • Familiarity with secure communications and handling sensitive or confidential information preferred • Experience coordinating cross-functional teams in urgent or time-sensitive situations preferred

🏖️ Benefits

• Equal opportunity employer • Accommodations or adjustments throughout the interview process and beyond • Inclusive work environment welcoming members of all backgrounds and perspectives