Field Service Engineer II

🔥 2 minutes ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cytovale

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🧬 Biotechnology

🔧 Hardware

🤝 B2B

💰 Venture Round - CytoVale on 2025-04

Biotechnology • Hardware • B2B

Cytovale is a medical diagnostics company that develops and commercializes IntelliSep, an FDA-cleared rapid in vitro diagnostic test and accompanying medical device that risk-stratifies adult emergency department patients for sepsis by analyzing biomechanical properties of white blood cells and immune activation, delivering results in about 8 minutes to accelerate treatment and improve clinical and operational outcomes. The company serves physicians, nurses, laboratorians, and hospital administrators and emphasizes real-world evidence showing reduced mortality, shorter stays, and improved ED throughput.

📋 Description

• Hands-on service and support for internal and external customers: Be the customer-facing technical subject matter expert. • Execute on-site activities such as: installations and preventative maintenance, repairs, field hardware/software upgrades, and qualification procedures to ensure proper operation of instrument systems. • Document activities/changes and escalate issues as appropriate. • Address customer feedback promptly and escalate issues to quickly identify the path of action to resolution. • Provide on-demand first and second level technical support to customers including rotations of after-hours phone support, holiday and weekend on-site support as required. • Maintain daily communication with customers and partners to ensure resolution of issues and proper follow-up. • Assist with depot-level repairs as needed at the San Francisco Cytovale facility. • Author field service reports, installation documents, technical bulletins and other documentation as required. • Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback. • Responsible for service parts inventory and safe keeping and use of service parts and tools. • Maintain compliance with the company’s quality assurance program.

🎯 Requirements

• Bachelor’s degree, Engineering, Electrical Engineering, Technology, Science or equivalent military experience or Associates Degree with 5 or more years’ experience in servicing Diagnostic Imaging equipment or a High School Diploma/GED and 10 or more years’ experience servicing Diagnostic Imaging equipment. • Demonstrated superior expertise in supporting and servicing highly complex instrumentation. • 5+ years customer or field support experience within the medical device field. • Demonstrated commitment to quality and strong sense of teamwork. • One who thrives in a fast-paced start-up environment with a flexible mentality and adaptability to take on new and additional responsibilities as needed. • Proven strong problem-solving skills, and the ability to creatively solve challenges. • Attention to detail. • Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others. • Working knowledge and understanding of optics, electronics, and mechanical principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level. • Experience in a customer centric service & support department, preferably with prior experience with benchtop instruments and/or laboratory automation.

🏖️ Benefits

• Customer-first mentality • Flexible work environment