Product Assurance Analyst III – HVAC

🔥 13 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $80.4k - $136.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Daikin Applied Americas

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1924

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Daikin Applied Americas is a commercial and industrial HVAC and building solutions company that designs, manufactures, and supports air management equipment and services across North America. The company provides rooftop systems, chillers, air handlers, heat pumps, air purifiers, building controls (SiteLine), rental solutions, and IoT-enabled energy- and IAQ-focused technologies for commercial, institutional, and industrial buildings, emphasizing energy efficiency and decarbonization.

📋 Description

• Serve as the primary technical lead for resolving critical field service cases, collaborating directly with field technicians, regional service managers, and customers • Coordinate with Engineering and Quality teams to perform root cause analysis and implement corrective actions for urgent or recurring product failures • Escalate high-impact issues appropriately and drive resolution within committed SLAs while maintaining strong customer communication • Document findings, resolution steps, and recommended field actions for each critical case • Support infant care and early field performance monitoring for newly released HVAC products • Provide real-time technical feedback on part failures, serviceability concerns, and customer impact • Develop field fixes, replacement part kits, and service bulletins • Liaise between Field Service and internal stakeholders, including Engineering, Quality, and Legal • Participate in Engineering Development Phase reviews to represent service and aftermarket readiness perspectives • Coordinate with Legal regarding warranty policies, liability considerations, and regulatory requirements • Develop and maintain troubleshooting guides, field bulletins, and root cause reports • Mentor junior analysts and assist in training Technical Response Teams and field service personnel • Identify trends from service cases and recommend proactive improvements in design, service practices, and parts availability • Participate in post-mortem reviews of escalated cases for systemic resolution and process refinement

🎯 Requirements

• Associate's Degree or Equivalent Experience • Two-year degree or equivalent from college or technical school • 6+ years Technical customer support and project management • Advanced knowledge of commercial HVAC and refrigeration systems • Prior experience working in a technical service role • Experience communicating with clients or internal business partners • Genuine enthusiasm in helping customers resolve issues • Ability to maintain composure during difficult situations/conversations • Excellent critical thinking and problem-solving skills • Employment contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law • Safety-sensitive positions may require cannabis (marijuana) testing

🏖️ Benefits

• Multiple medical insurance plan options + dental and vision insurance • 401K retirement plan with employer match • Paid time off and company paid holidays • Paid sick time in accordance with the federal, state and local law • Tuition Reimbursement after 6 months of continuous service • 10% bonus

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