Senior Technical Support Analyst – VRV

🔥 42 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $80.4k - $136.8k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daikin Applied Americas

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1924

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Daikin Applied Americas is a commercial and industrial HVAC and building solutions company that designs, manufactures, and supports air management equipment and services across North America. The company provides rooftop systems, chillers, air handlers, heat pumps, air purifiers, building controls (SiteLine), rental solutions, and IoT-enabled energy- and IAQ-focused technologies for commercial, institutional, and industrial buildings, emphasizing energy efficiency and decarbonization.

📋 Description

• Serve as national technical lead for Daikin Applied VRV/VRF systems • Provide advanced support for product applications, system design, operation, troubleshooting, and maintenance • Provide technical guidance to service teams, sales representatives, customers, contractors, engineers, and service organizations • Manage and prioritize technical support requests via phone, email, and other channels • Document technical inquiries, recommendations, resolutions, and case activity in Salesforce CRM • Identify, analyze, and resolve complex product and system issues • Coordinate escalations and corrective actions with internal teams • Communicate technical findings, application considerations, field conditions, and system performance concerns to stakeholders • Develop and deliver VRV/VRF technical training in classroom, virtual, and field environments • Provide on-the-job training, coaching, and mentorship to technical personnel • Develop and improve technical training content, application resources, service documentation, troubleshooting tools, and knowledge-management resources • Analyze product, system, component, and field-support data to identify trends and improvement opportunities • Lead and support technical projects and strategic initiatives • Serve as technical liaison between Daikin Applied and Daikin North America • Build relationships across internal teams, customers, contractors, engineers, and service organizations • Support product adoption, technical capability, customer retention, and business growth • Travel to service locations, customer jobsites, training facilities, and other business locations as required

🎯 Requirements

• Associate’s Degree or 2-year degree from college or technical school • 6–8+ years of VRV-related experience and/or training • Advanced knowledge of commercial Daikin VRV/VRF systems, including applications, system design, controls, operation, installation, commissioning, troubleshooting, and maintenance • Experience in technical service, applications engineering, technical training, or product support involving commercial VRV/VRF systems • Demonstrated ability to diagnose complex system performance issues, determine root causes, and develop practical technical solutions • Strong understanding of VRV/VRF application and design principles, including equipment selection, piping, controls, installation requirements, and system commissioning • Ability to interpret technical data, operating conditions, customer requirements, and field information • Strong written and verbal communication skills • Ability to develop and deliver technical instruction in classroom, virtual, and field environments • Strong critical thinking and decision-making skills • Strong collaboration and relationship-building skills • Ability to work independently, manage multiple technical priorities, document using write smart practices, and respond to changing needs • Understanding of Daikin Applied business operations, customer support processes, and market objectives, or ability to develop that knowledge quickly • Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Visio • Work visa sponsorship is not available • Must follow applicable safety requirements and use required personal protective equipment at field locations

🏖️ Benefits

• Multiple medical insurance plan options • Dental and vision insurance • 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% • Company-provided life insurance • Optional employee-paid voluntary life insurance, dependent life coverage, and voluntary accident coverage • Short-term and long-term disability • 3 weeks of paid time off for new employees • 11 company-paid holidays • Vacation accrues on a monthly basis • Paid sick time in accordance with applicable law • Paid parental leave • Tuition reimbursement after 6 months of continuous service • Bonus potential up to 10% • Company-provided computer, phone, remote-access tools, and technical support systems • Remote-based work from a home office • Career growth opportunities • Supportive and inclusive work environment