Content Administrator – Learning & Development

🔥 47 minutes ago

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DailyPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

DailyPay is a financial technology company that provides an On-Demand Pay platform, allowing employees to access their earned wages before payday. This service empowers employees by giving them financial control, which in turn increases engagement, motivation, and overall happiness at work. DailyPay aims to help organizations improve recruitment and retention rates while reducing employee turnover through its innovative financial wellness solutions.

📋 Description

• Create and update external user-facing FAQ content for DailyPay’s core products and upcoming international launches • Develop internal Knowledge Base articles and support scripting to help agents provide accurate, on-brand resolutions • Design, implement, and maintain AI-assisted content workflows within Zendesk and adjacent tools • Maintain human QA loops, documentation, and performance monitoring for AI-assisted workflows • Draft team newsletters, Slack announcements, and email notifications for the Operations team • Partner with Legal and Studio teams on proofreading, revisions, and brand-voice alignment • Execute a content roadmap with Product stakeholders and Learning & Development team members • Ensure generated content follows DailyPay’s brand voice and tone for diverse user personas • Manage project timelines and deliver content assets in line with product launches and deadlines • Translate complex product specifications into concise support content for users and support agents

🎯 Requirements

• 2+ years of experience in technical copywriting, content management, or instructional design within a fast-paced technology environment • Zendesk knowledge base experience is highly desirable • Strong editorial skills and ability to simplify complex technical processes into clear, user-friendly documentation • High proficiency with Google Workspace • Hands-on experience building or managing AI-assisted content workflows, including prompt design, output QA, and automation tools • Zendesk administration experience strongly preferred • Experience engaging with Product, Engineering, and Support stakeholders to gather information and solicit feedback • Ability to manage multiple tasks simultaneously with high attention to detail and meet deadlines • Bachelor’s degree in Communications, English, Technical Writing, or a related field, or equivalent practical experience • Must be legally authorized to work in the United States • May not require employment visa sponsorship now or in the future

🏖️ Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match • Inclusive, professional environment • Transparent career development • Reasonable accommodation for the recruitment process